{"id":12,"date":"2026-09-18T10:23:36","date_gmt":"2026-09-18T10:23:36","guid":{"rendered":"https:\/\/terenzioa.shop\/?page_id=12"},"modified":"2026-09-18T10:28:48","modified_gmt":"2026-09-18T10:28:48","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/terenzioa.shop\/index.php\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"

Last updated:<\/strong> September 18, 2026<\/p>\n

We want you to be confident in your purchase. Eligible products may be returned within 30 days of delivery, subject to the conditions below.<\/p>\n

Return eligibility<\/h2>\n

To qualify for a return, the product must be unused, uninstalled, unassembled and in resalable condition with its original packaging, accessories, manuals and components. Proof of purchase is required.<\/p>\n

Items that cannot normally be returned<\/h2>\n
    \n
  • Products returned more than 30 days after delivery<\/li>\n
  • Installed, wired, assembled, altered or visibly used products<\/li>\n
  • Customised, made-to-order or personalised products<\/li>\n
  • Items missing original parts, accessories or protective packaging<\/li>\n
  • Products damaged through misuse, incorrect storage or improper installation<\/li>\n<\/ul>\n

    This does not limit rights relating to defective, damaged or incorrectly supplied products.<\/p>\n

    How to request a return<\/h2>\n
      \n
    1. Contact [CUSTOMER SERVICE EMAIL] within 30 days of delivery.<\/li>\n
    2. Provide your order number, the item to be returned and the reason for return.<\/li>\n
    3. Wait for return instructions and the authorised return address before sending anything.<\/li>\n
    4. Package the item securely and retain proof of shipment.<\/li>\n<\/ol>\n

      Unauthorised returns or parcels sent to an incorrect address may be refused.<\/p>\n

      Return shipping<\/h2>\n

      Customers are responsible for return shipping costs for change-of-mind returns. If an item is confirmed as damaged, defective or incorrect, we will provide an appropriate remedy and reimburse or arrange reasonable return shipping where required.<\/p>\n

      Damaged or incorrect orders<\/h2>\n

      Contact us promptly after delivery with photographs of the item, packaging and shipping label. Do not install a damaged or incorrect electrical product.<\/p>\n

      Refunds<\/h2>\n

      After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Original expedited shipping charges, customs duties and non-refundable external fees are not refunded unless required by law or the return results from our error.<\/p>\n

      Exchanges<\/h2>\n

      Where a direct exchange is unavailable, return the eligible item for a refund and place a new order for the preferred product.<\/p>\n

      Consumer rights<\/h2>\n

      Nothing in this policy limits mandatory consumer rights available in your country. Contact: [CUSTOMER SERVICE EMAIL].<\/p>\n","protected":false},"excerpt":{"rendered":"

      Last updated: September 18, 2026 We want you to be confident in your purchase. Eligible products may be returned within 30 days of delivery, subject to the conditions below. Return eligibility To qualify for a return, the product must be unused, uninstalled, unassembled and in resalable condition with its original packaging, accessories, manuals and components. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"hero_heading":"","hero_subheading":"","footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/terenzioa.shop\/index.php\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/terenzioa.shop\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/terenzioa.shop\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/terenzioa.shop\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/terenzioa.shop\/index.php\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":2,"href":"https:\/\/terenzioa.shop\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":4110,"href":"https:\/\/terenzioa.shop\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions\/4110"}],"wp:attachment":[{"href":"https:\/\/terenzioa.shop\/index.php\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}