Privacy Policy

Last updated: September 18, 2026

This Privacy Policy explains how Terenzioa, operated by [LEGAL COMPANY NAME] of [REGISTERED BUSINESS ADDRESS], collects, uses and protects personal information when you visit terenzioa.shop, place an order or contact us.

1. Information we collect

• Contact and identity information, such as name, email address, telephone number and billing or delivery address
• Order and transaction information, including products purchased, payment status, refunds and delivery details
• Account information and customer service communications
• Technical information, such as IP address, device, browser, cookie identifiers and website activity
• Fraud-prevention and security signals used to protect customers and the website

2. How we use information

We use information to process orders, arrange delivery, provide customer service, handle returns, maintain accounts, prevent fraud, comply with legal obligations, improve the website and communicate service-related information. Marketing messages are sent only where permitted by law and may be opted out of at any time.

3. Legal bases

Where applicable under UK or European data-protection law, processing is based on performance of a contract, compliance with legal obligations, legitimate interests such as fraud prevention and service improvement, or consent where required.

4. Payments

Payments may be processed by third-party payment providers. We do not receive or store full payment-card details where those details are collected directly by a payment provider. Cash on Delivery information is used to administer and verify the order.

5. Sharing information

We may share necessary information with payment processors, delivery carriers, fulfilment providers, hosting and technology providers, fraud-prevention services, professional advisers and public authorities where legally required. Service providers may use information only for authorised purposes.

6. International transfers

Because we serve customers internationally, information may be processed outside your country. Where required, we use appropriate contractual or legal safeguards for international transfers.

7. Cookies

Cookies and similar technologies support essential website functions, shopping carts, preferences, security and analytics. Browser settings can restrict cookies, although essential store functions may then be unavailable.

8. Retention and security

We retain information only as long as reasonably required for orders, customer service, accounting, fraud prevention and legal compliance. We use reasonable administrative and technical safeguards, but no internet service can guarantee absolute security.

9. Your privacy rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, request data portability, withdraw consent or lodge a complaint with a regulator. California and other North American residents may have additional rights under applicable local law.

10. Children

The website is not intended for children under the age at which they can legally enter contracts in their jurisdiction, and we do not knowingly collect their information for direct purchasing.

11. Contact

For privacy requests, contact [CUSTOMER SERVICE EMAIL]. We may need to verify your identity before completing a request.