Terms and Conditions

Last updated: September 18, 2026

These Terms and Conditions govern your use of terenzioa.shop and purchases made through the website. “Terenzioa”, “we”, “us” and “our” refer to [LEGAL COMPANY NAME], located at [REGISTERED BUSINESS ADDRESS]. By using the website or placing an order, you agree to these Terms.

1. Eligibility and website use

You must be legally capable of entering into a binding contract in your jurisdiction. You may use the website only for lawful personal or business purchasing purposes and must not interfere with its security, availability or operation.

2. Product information

We aim to present accurate descriptions, measurements, colours and images. Natural materials, screen settings and manufacturing processes may result in reasonable variations. Customers are responsible for checking product dimensions, voltage, compatibility and installation requirements before ordering.

3. Prices and payment

Prices are displayed in the currency shown at checkout. Applicable taxes, duties or import charges may be assessed according to the destination and are the customer’s responsibility unless checkout expressly states otherwise. Available payment methods, including Cash on Delivery where offered, appear at checkout.

4. Orders and acceptance

An order confirmation acknowledges receipt of your order but does not necessarily constitute acceptance. We may refuse or cancel an order where a product is unavailable, pricing is clearly incorrect, payment cannot be verified, delivery is unavailable or fraud/security concerns arise. Any captured payment for a cancelled order will be returned through the original payment method.

5. Shipping

We offer free shipping to supported destinations in Europe, North America, the United Kingdom and Australia. Estimated delivery is 5–10 business days. Estimates are not guarantees and may be affected by customs, carriers, remote destinations, public holidays or events outside our reasonable control. Please see our Shipping Policy.

6. Returns and refunds

Eligible products may be returned within 30 days of delivery in accordance with our Return Policy. Products must be unused, uninstalled and returned with original components and packaging. Customised items and products that have been installed or materially altered may be ineligible unless defective.

7. Inspection, damage and missing items

Inspect your order promptly after delivery. Report visible damage, incorrect products or missing components as soon as reasonably possible and provide photographs of the product, packaging and shipping label so we can investigate.

8. Installation and safety

Lighting and electrical products must be installed by a qualified professional. We are not responsible for loss or damage caused by incorrect installation, incompatible electrical systems, unauthorised modification, misuse or failure to follow supplied instructions.

9. Intellectual property

Website text, graphics, branding, layout and other content are owned by or licensed to us and may not be copied, republished or commercially exploited without permission.

10. Liability

Nothing in these Terms excludes liability that cannot lawfully be excluded. To the maximum extent permitted by law, we are not liable for indirect or consequential loss. Our aggregate liability relating to a product will not exceed the amount paid for that product, except where mandatory consumer law provides otherwise.

11. Governing law

These Terms are governed by the laws of [APPLICABLE JURISDICTION], without limiting any mandatory consumer rights that apply in the customer’s country of residence.

12. Changes and contact

We may update these Terms by publishing a revised version on this page. Questions may be sent to [CUSTOMER SERVICE EMAIL].