Shipping Policy

Last updated: September 18, 2026

Terenzioa provides free standard shipping to supported destinations in Europe, North America, the United Kingdom and Australia.

Delivery cost

Standard shipping is free for all eligible orders. If a remote location, oversized item or special service requires an additional charge, it will be disclosed before the order is accepted or we will contact you for approval.

Estimated delivery time

Estimated delivery is 5–10 business days. Delivery estimates begin after an order is confirmed and may vary according to the product, destination, customs processing, carrier capacity and public holidays.

Order confirmation and tracking

After placing an order, you will receive an order confirmation using the contact details provided at checkout. Tracking information will be supplied when available. Large or multi-item orders may arrive in separate parcels.

Delivery destinations

We primarily serve Europe, North America, the United Kingdom and Australia. We cannot deliver to locations restricted by law, sanctions, carrier limitations or product-specific shipping rules.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address, telephone number and email address. Contact us immediately if an address needs correction. Changes cannot be guaranteed after dispatch, and extra carrier charges caused by an incorrect address may be payable by the customer.

Customs, taxes and duties

Cross-border orders may be subject to import taxes, customs duties or local handling charges. Unless checkout expressly states otherwise, these charges are not included in the product price and are the customer’s responsibility.

Delays

Weather, customs inspections, carrier disruptions and other events outside our control can delay delivery. We will assist with available tracking information, but estimated dates are not guaranteed.

Lost or damaged parcels

If tracking shows an unusual delay or the parcel arrives damaged, contact [CUSTOMER SERVICE EMAIL] with your order number and supporting photographs. Keep all packaging while the carrier investigation is open.

Contact

Shipping questions may be sent to [CUSTOMER SERVICE EMAIL].